Frontier Health
  • Gray, TN, USA
  • Full Time
  • Over Mountain Recovery


Provide professional case management services to enable identified individuals to make informed choices about opportunities and services, assuring timely access to needed assistance, providing opportunities and coordinating all services to meet each consumer's goals and thereby assisting them in achieving their maximum level of independent functioning.


Education: Bachelor's degree required; degree in behavioral health related area preferred. If the bachelor's degree is not in a behavioral health related area, 15 of the college level semester hours of coursework must be in behavioral health OR a minimum of one year's experience in a behavioral health setting. In Virginia, a case management position may also be filled by an RN with an Associate's degree. Refer to the specific job description for Virginia RN Case Manager.

Licensure: Must possess or obtain highest level of licensure appropriate to degree.

Certification: Must possess or obtain highest level of certification appropriate to degree.

Experience: Experience in mental health, substance abuse or intellectual disabilities preferred.

Knowledge/Skills: Excellent verbal/written communication skills.

Ability to maintain composure in difficult situations.


1. Conduct interviews with individuals and/or family members in a therapeutic manner so as to obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies.

-95% of the assigned caseload will receive the appropriate level of service each month as measured by the caseload report (TN Clinical)

-100% of the individuals authorized will receive an average of 10 encounters per month (Adult) OR 16 hours per month (C&Y). Additionally, all authorizations for CTT will remain current (TN CTT)

-90% of the assigned caseload will receive a direct or client related service each month as measured by the caseload report (VA Clinical)

2. Provide assessment, service planning, crisis assistance, daily living assistance and linkage, referral and advocacy to/for referred individuals.

3. Provide written documentation to complete all necessary chart work in accordance with policy on admissions treatment and discharges in a timely manner.

-Records documentation must meet 90% compliance with applicable standards as measured by Ambulatory Review Form

-10 or fewer ISN related errors per month as indicated by monthly error report (when applicable)

4. Maintain client confidentiality according to Center policies.

5. Remain current in knowledge of community resources and how to access those resources.

6. Keep supervisors apprised of all critical or emergency situations.

7. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with center policy and procedures.

8. Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration.

9. Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient psychiatric facility.

10. Be available to consumers 24 hours a day for crisis assistance. After hours, the agency's after hours system may be utilized; however, the on-call staff as appropriate may contact the Case Manager.

11. Must be able to safely operate a motor vehicle to ensure the delivery of community based services.

12. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.

13. All other duties as assigned.

Frontier Health
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