Frontier Health
  • Johnson City, TN, USA
  • Full Time
  • Watauga Behavioral Health Services


Provides overall management and implementation of a specific program within a division.


Education: Bachelor's degree in mental health related field preferred.

Licensure: Must either possess or obtain highest level of licensure appropriate to degree.

Certification: Must either possess or obtain highest level of certification appropriate to degree.

Experience: Experience in clinical practice and supervision preferred.

Knowledge/Skills: Ability to maintain composure in difficult situations.

Verbal/written communication skills.


  1. Selects, trains, disciplines and evaluates performance of employees.
  2. Recommends pay adjustments for employees.
  3. Organizes and schedules employee work activities.
  4. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices.
  5. Maintains a positive working climate within and across departmental functions.
  6. Assist clinicians concerning clinical procedures and evaluation. Complete utilization and review of records according to policy, if applicable


  1. Supervise daily operations of the program staff. Makes decisions and establishes procedures as needed to ensure the quality and efficiency of daily functioning of the program.
  2. Assists in the development and maintenance of a budget for the program. Monitors the financial status of the program and reviews financial reports to help assure their accuracy.Must obtain preapproval for all program purchases according to policy. Manages authorization of services, when applicable. Maintains utilization of services (i.e. ADA, bed days), when applicable.
  3. Represents the program at administrative meetings. Relays pertinent information from these meetings back to the program staff.
  4. Submit regular reports concerning the operations of the program. Identifies areas of concern/need to supervisor
  5. Evaluates and screens referrals to the program.
  6. Coordinates services of the program with other relevant services, programs, or divisions of Frontier Health.
  7. Assures ongoing development, implementation, and successful operation of program services in compliance with applicable CARF, state licensure, health and safety, and other agency policies and procedures. - Operates program according to licensure/contract/accreditation standards.
  8. May provide direct services to individuals and families.
  9. Responds calmly and appropriately in crisis situations, implementing effective therapeutic interventions and strategies.
  10. Remains current in knowledge of community agencies and resources, both internally and externally, and how to access resources in order to provide information, referrals, and a seamless separation of care for individuals served by the program.
  11. Keeps the respective Division Director appraised of both potential problem areas and outstanding performance.
  12. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.
  13. All other duties as assigned.
Frontier Health
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