Frontier Health
  • Johnson City, TN, USA
  • Full Time
  • Nolachuckey-Holston Area Mental Health Center


The Behavioral Health Care Navigator provides professional case management services in coordination with various community services and primary care providers. The Behavioral Health Care Navigator will provide an assessment of referred individual's social determinants of care, strengths, needs, abilities and preferences (SNAP) and other relevant assessments to assist in identifying and accessing needed services which will maximize overall health and well-being of individuals. They will monitor progress, provide follow-up services and or refer to appropriate services as needed. The Behavioral Health Care Navigator works in collaboration and coordination with the overall care team.


Education: Bachelor's degree required; degree in behavioral health related area preferred. If the bachelor's degree is not in a behavioral health related area, 15 of the college level semester hours of coursework must be in behavioral health OR a minimum of one year's experience in a behavioral health setting.

Experience: Experience in mental health, Primary health care, substance abuse or intellectual disabilities preferred. Ability to work flexible hours to meet consumer needs.


  1. Conduct interviews with individuals and/or family members in a therapeutic manner so as to obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies.
  2. Provide clinical assessments, service planning, crisis assistance, daily living assistance and linkage, referral and advocacy to/for referred individuals.
  3. Active involvement with Primary Care Physicians, Case Managers, and other supportive staff to include ongoing communication, participate in integrated treatment team meetings.
  4. Assist and attend Primary and Behavioral Health Care appointments with consumers, if appropriate.
  5. Provide written documentation to complete all necessary chart work in accordance with policy on admissions treatment and discharges in a timely manner.
  6. Maintain client confidentiality according to Center policies.
  7. Remain current in knowledge of community resources and how to access those resources.
  8. Keep supervisors apprised of all critical or emergency situations.
  9. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with Agency policy and procedures; accesses 24-7 crisis team services as needed.
  10. Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration.
  11. Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient primary/psychiatric facility.
  12. Must be able to safely operate a motor vehicle to ensure the delivery of community based services.
  13. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.
  14. Provide in-home face to face connection to engage patient in needed services, if appropriate.
  15. Coordinate with community providers to include primary care, specialist, community resources, pharmacy, etc.
  16. Assist in the development of an actionable care plan designed to improve the overall mental and physical status of the individual.
  17. Empower the patient to obtain goals and engage in treatment.
  18. Provide in-office and/or virtual warm hand-offs from clinical staff/physicians, if appropriate.
  19. All other duties as assigned.
Frontier Health
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